Delivery Information

Shipping, Handling and Taxes

We ship our products to Canada, U.S. and Internationally. Be sure to enter your own name, shipping address and correct telephone number in the SHIPPING FIELDS; and the actual credit card holder name, billing address and correct telephone number in the BILLING FIELDS during the checkout process.
Please note that Canada, U.S. and International orders are Tax Exempt (except Alberta), but some countries might apply their own tax fees.
Please be advised that FEDEX, DHL, UPS and our shipping companies have a fuel surcharge besides the delivery fees. The fuel surcharge will be applied to Priority Courier, Xpresspost, Expedited Parcel, Regular Parcel, CanadaPost/International, Puropak, Purolator International, International/Canada-Air Parcel and Surface Parcel shipments. Small packets Canada, USA and International will be excluded. You can also verify our estimate for your shipment during check out process on our web site. Please note that shipping, handling and packaging boxes will be adjusted with Canada Post, FEDEX/DHL/UPS, before delivering your order (usually takes one business day). Once the product is delivered, you will be given a tracking number to monitor your delivery status.
Maxx Model Products shipping handling fee is $1.50 and can get a Free First Class Shipping (max 300gr/10oz) if purchased $20.00 and up, or Free Priority Mail if purchased $100.00 and up (within Canada only and excludes oversized items).
For International orders, shipping fee will depend on territories and get free International Standard Shipping if purchased $150.00 and up (excludes oversized items), or Free International Expedited Shipping if purchased $250 and up (excludes oversized items). Please note: Additional "Remote Surcharge" by DHL may applied depending on your residential area (zone). Normally this is out site the urban areas. Our system is limited to identify every zones through out the world. Once you placed an order, and if your area falls within the remote category, we will confirm with you via the email about the final costs, to whether or not to proceed with the additional Express charges.

Shipping Insurance

We highly recommended to insure your item against loss or damage. Maxx Model Products will not responsible if package is not insured by buyers.

Shipping & Risks

When products are shipped to you by a common courier, Maxx Model Products liability is limited by the common courier terms and conditions for shipping. You may wish to direct our company to add insurance, require signature on delivery, or schedule a pick up (FEDEX, DHL and UPS charge extra fees for some services). Also, Canada Post will ship any item that weighs around 30kg/66lbs and within 200,000 cm3 volume (beyond that will result extra fees).
Note: If you receive your order and notice any damage or alteration to the box condition, please refuse to accept the item (FEDEX/DHL/UPS will return the order back to us), or ask the courier guy to open/examine it for you. Otherwise, neither FEDEX/DHL/UPS nor our company can be held responsible for your actions. Ignoring this procedure will void your RMA (RETURNED MERCHANDISE AUTHORIZATION) check below for details.
Note: Shipping fee is non-refundable.

Return Policy

All purchases are final, unless the product is defective. Please examine your package closely prior to opening the sealed package. Defective products will be approved for return within 7 days from receiving your order, and at your own expense (20% restocking fees charge will be applied on non defective items). Returns must be 100% complete. New items must be in an original and resalable condition, with all packaging, manuals, original invoice, RMA (if available) and packing slip.
Shipping and handling charges are not refundable (some exceptions apply). All (accepted) defective products will be either credited or exchanged. If your part(s) was defective, then we will exchange it within 7 days after receiving your order. NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. RMA numbers are valid for 10 days after issuing them. All RMA numbers must be shown on outside of the return box.
To request a Return Authorization Number, please follow our Product Returns page or send email to support@maxxmodel.com . You must pay the shipping cost for the returned item(s). For non defective products shipped by Maxx Model Products or other companies, a restocking fee of 20% will be deducted from the total credit of returned item(s) (excluding shipping and taxes).
This return policy is not a warranty. Maxx Model Products reserves the right to change or cancel it at any time before accepting your order/return claim. For refund purposes, you need to precisely follow the previous return procedures. Also, you need to allow a reasonable period of time for the product to arrive to us and pass an inspection process. Once your return is accepted, we will credit or refund the total amount (including shipping and taxes).